NASCENT Support

Support of our products and clients is of paramount importance.  Having been a leader in the industry for a number of years, our clients have come to expect a certain level of support for our solutions.

To ensure that our solutions are properly supported, NASCENT has established:

  • 24 x 7 x 365 - Tier 1 - Phone Support - staffed with certified technicians
  • 24 x 7 x 365 - Tier 2 - Support Operations Center - entirely staffed with trained/certified technicians
  • “Direct-line” Escalation Model enables our Tier 2 Support to reach engineers and programmers 24/7
  • A fully funded Engineering Support Group tasked with:
    • Operating the NASCENT Repair Center
    • Preparing and distributing Technical Service Bulletins
    • Ensuring that all components have certified replacements
    • Designing retro-kits for replacement components
    • Etc.
  • Dedicated engineers and software developers that provide continued support for previously deployed software technology solutions as well as viable upgrade paths when hardware or software has reached its “end of life”.